Our One-Year Rose Guarantee:

At Heirloom Roses, we are passionate about helping you create a beautiful garden that brings lasting joy. You can shop confidently since our roses are grown on their own roots, virus-free, and always true to variety. We want you to be successful, so we happily offer our one-year rose warranty to all of our www.HeirloomRoses.com customers. If your rose does not survive within this first year period, please follow the simple instructions below to submit a warranty claim, and we’ll work with you to make things right. 

To submit a rose warranty claim, please use our online form HERE. Be sure to answer all questions in this form pertaining to the warrantied rose, including uploading images of the rose.

If your claim is approved, you will receive store credit in the amount of the original purchase price of the rose, excluding taxes and shipping.  Store credit will be issued to the original purchaser’s account. This store credit is valid towards any purchase on www.HeirloomRoses.com, excluding gift cards and subscription services. You may schedule your order to arrive up to 8 months in advance to ensure your new plant arrives at the best planting time for your zone.

If your claim is unable to be approved, you will receive an email from our Customer Care team with further clarification.

Terms and Conditions:

Every rose purchased on www.HeirloomRoses.com qualifies for this conditional one-year warranty. This one-year timeframe begins on the date of shipping. Roses purchased on third-party sites (Costco, Wal-Mart, Amazon, etc.) do not qualify for this warranty. Please contact the original third-party seller with questions regarding their warranty policies, if applicable.

Our one-year conditional warranty applies to roses only. Stakes, tags, bulbs, other perennial plants, or other merchandise do not qualify for the one-year warranty.

The one-year warranty does not apply to roses:

• damaged by abnormal or extreme weather
• that have received improper care, planting, or neglect by the gardener
• that have been given granular (non-liquid) fertilizer, with the exception of Heirloom’s Own OmniMeal
• planted in incorrect USDA gardening zone
• planted during frost danger
• planted in an area that receives less than 6 hours of sunlight per day
• that have been over or under watered
• not planted in the ground or another pot within 2 weeks of arrival
• kept indoors for any period of time

Warranty requests are not honored for roses that incur blackspot, powdery mildew, or pests as this is the responsibility of the gardener. Roses that experience broken or damaged canes during transit will not be replaced as these can be pruned back and new growth will develop from the rose’s robust own-root system.