Personal Information We Collect Online
When you make a purchase on HeirloomRoses.com, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
You may also create an account through HeirloomRoses.com at any time by providing your email address and designating a unique access password. You do not need to create an account in order to visit our site but will need an account to qualify for our One Year Warranty through HeirloomRoses.com. Creating an account allows you to save certain billing information so that you can set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account.
Heirloom Roses uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize HeirloomRoses.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future.
We also may use “clear GIFs” (aka: web bugs, email bugs, “web beacons” or “pixel tags”) in the Site and/or in our communications with you to enable us to know whether you have visited a web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page, or in an email or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a web page or message. A clear GIF may enable us to relate your viewing or receipt of a web page or message to other information about you, including your Personal Information.
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions and to deliver packages. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Heirloom Roses such as collecting site navigation information. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
Use of Your Information
Information collected on HeirloomRoses.com may be used in the following ways:
* Schedule deliveries of merchandise that you purchase online * Create an online account for you at HeirloomRoses.com * Bill your credit card for your purchases * Confirm and track your orders * Respond to your customer service inquiries * Provide promotional communication and other information to you, if you choose to receive them * Offer the products you want * Customize your shopping experience * Improve our website design
Accessing and Updating my Information
You can access and correct information you have shared with us online if you have established an account with HeirloomRoses.com. Do not share your HeirloomRoses.com password with anyone.
Promotional Communication Preferences
The personal information you supply us will be added to our customer database. We may send you promotional emails or SMS (Short Message Service) notifications about Heirloom Roses products that we hope will be of interest to you. You may select how often you would like to receive promotional messages. You may also opt-out at any time, and we will stop sending you promotional emails or SMS notifications.
Heirloom Roses is committed to preserving online privacy for all of its website visitors, including children under the age of 13. HeirloomRoses.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using HeirloomRoses.com.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Heirloom Roses employees about their responsibility to protect customer data and provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
All information transmitted through HeirloomRoses.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using our website.
Linking To and From Outside Websites
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