Heirloom Roses' Warranty Submission
At Heirloom Roses, we are committed to growing roses that enhance your landscape and cultivate the joy of gardening. We guarantee our roses are healthy, grown on their own roots, virus-free, and true to variety. We are so confident in our roses that we offer a conditional, one-year warranty from the date of shipping.
If your rose does not survive within the one-year warranty, please follow the instructions below for submitting a warranty claim. Approved warranty claims will receive a refund on a subsequent order by the original customer of another rose up to the original value of the warrantied rose. (Warranty does not include shipping, tax, plant tags, ground stakes, or other product purchases).
It is important that customers purchase through a registered Heirloom Roses account to receive credit as guest checkouts are not eligible for warranty claims. Any claims for roses purchased on Amazon, need to go directly through your Amazon customer portal. To submit a warranty claim for a rose purchased on Heirloom Roses’ website, please read our Terms and Conditions and then complete the form below.