Frequently Asked Questions
To contact our Customer Care team, use our chat box in the lower right corner or call us at 800-820-0465.
Ordering & Shipping
During check out, US customers may choose an estimated arrival date for their order. Canadian customers may select a requested ship week. Enter your address and you will receive an estimated transit time for your package. We recommend choosing a ship date that works best for planting in your hardiness zone. Once we have packaged and shipped out your order, you will receive an email with tracking information.
For roses (and other plants), hardiness zones matter because they help you determine which plants will thrive in your climate. You can find your hardiness zone here. Simply enter your zip code in the search box at the top of the map, then click the box's magnifying glass button or press enter to see your plant hardiness zone.
Since we grow our roses year-round on their own roots, you can place an order anytime and choose to delay your shipment for up to eight months. This flexibility allows you to plan ahead and secure your rose without any rush!
Yes! We offer Bulbs and Perennials also.
Yes! You will be emailed a shipment confirmation with a link to tracking when your order is by the carrier at pick up.
We currently ship within the continental United States, Alaska, Hawaii, and Canada.
We offer FREE SHIPPING on all continental US orders of $100 or more after any promotional codes or discounts have been applied. Continental US orders under $100 will be charged a $15 flat shipping fee. Orders shipping to Alaska & Hawaii will be charged a $50 flat shipping fee. Canadian customers' shipping rate is calculated by FedEx, which will vary by location. Heirloom Roses currently does not offer shipping options for any additional US territories or the Canadian provinces of Yukon, Northwest Territories, or Nunavut.
Visit this link to learn more about how our roses arrive!
These are weather-resistant, aluminum engraved markers that you can snag along with your rose, or you can always order them later on. By selecting one of these add-ons, you never have to worry about mixing up the names of your roses. You can choose between name tags that attach directly to the rose or larger stakes that are placed in the ground.
Rose Care
We have a complete library of planting and care articles and videos here.
Learn more about watering with this article.
Two of our highly recommended products for fertilizing are Founder's Fish Fertilizer and our Omnimeal fertilizer blend.
Learn more about growing roses in pots with this article.
Learn more about pruning strategy with this article.
- For roses in the ground
- For roses in pots
From Our Customers...
Types of Roses
Learn more about the own-root difference here.
Because our roses are not grafted, our own-root roses are naturally disease-resistant. Visit this rose collection to see some of our favorite disease-resistant varieties.
Some roses are more shade-tolerant than others, however, even shade-tolerant roses should have 4+ hours of direct sunlight per day. Visit our collection of shade-tolerant roses to view more!
Once-blooming roses grace your garden with a single, stunning display of flowers each year. They bloom prolifically over a short period, usually a few weeks, creating a breathtaking spectacle. A few varieties offer scattered flowers after their yearly flush of blooms. Repeat-blooming roses offer the joy of multiple bloom cycles throughout the growing season. After a flush of flowers, they take a brief rest before blooming again. The frequency and duration of these cycles can vary based on the rose variety, local climate, and care. Continual-blooming roses are designed to provide flowers almost nonstop from spring to fall. Unlike repeat bloomers, they either have very short or no rest periods between blooms, ensuring a nearly constant display of flowers. These roses are perfect for gardeners seeking a long-lasting and abundant floral display.
Visit this article to learn more about all of the different varieties of roses.
Customer Service & Support
You can chat with an agent by clicking the handy chat widget in the bottom right corner, or send us and email on our contact page. We are also available by phone at (800)820-0465.
Currently, we’re not offering garden tours or visitor experiences as our space is dedicated to greenhouses and growing operations. We understand this may be disappointing, and we share your enthusiasm for seeing our nursery firsthand. While we can't offer tours right now, we remain hopeful that we may be able to reintroduce them in the future.