So excited. Received my 1st 2 roses. They were shipped so protected except the delivery driver handled them like cargo. I opened them up and they were in great shape except for one broken “branch”. I emailed how to take care of branch so no disease or insect could get in in. Mean time I followed planting instructions and planted. On Monday I received an email a new rose was on its way. I couldn’t believe it. They told me to trim the broken branch and where but to enjoy both plants. My original plant is flourishing and I am going to play it forward to a grieving neighbor who lost a pet recently and give her the 2nd rose when it arrives. Heirloom has gained a new life long customer and hopefully my neighbor too. God Bless this Company.